Admission ticket validity and return

If your event is cancelled or postponed, you have the following options:

Already purchased tickets for postponed events usually remain valid. Simply present them on the new event date to be admitted to the event. If we are forced to change your booked seat(s) due to change of venue, new seating arrangements or a lower number of seats for an event, our ticket service will contact you and offer you replacement admission tickets, if necessary. In that case, the originally purchased admission tickets are no longer valid, and will not admit you to the event.

Should you be unable to attend on the postponed event date or if your event is cancelled, you can return your tickets to us and claim a refund.

You can return them to us in one of the following ways:

  • If you purchased your tickets from one of the Stiftung Schloss Neuhardenberg ticket offices, please send your original admission tickets, together with this form, to:

    Stiftung Schloss Neuhardenberg GmbH
    Ticketservice
    Sybelstrasse 63
    10629 Berlin
    Germany
     
  • If you purchased your tickets as part of a package together with hotel accommodation, the Hotel Schloss Neuhardenberg will contact you directly to cancel or reschedule your booking.
  • If you purchased your tickets from our online shop or on the phone from the ticketmaster.de call centre, you can claim your refund
    ♦ in case of  a cancelled event here absagen.ticketmaster.de/refunds/register and
    ♦ in case of a postponed event here help.ticketmaster.de/hc/en-us/requests/new?ticket_form_id=360000122474 
  • If you purchased your tickets from a theatre ticket box office, please contact the same theatre ticket box office for a refund.

We apologise for any inconvenience; you may experience some delays due to the high volume of refunds or rescheduled events.