Admission tickets

Please note that the Schinkel Church is a reserved seating venue, unless stated otherwise. All other events are general admission events.

 

Admission tickets

Advance tickets
Call us on +49 (0)33476 600-750 (daily from 10:00 to 18:00) to book your tickets, visit a ticketmaster retail outlet or buy your admission tickets at the Hotel Schloss Neuhardenberg reception.

Concessions
Standard concessions available. Concession tickets may be purchased only by phone (please call the box office on the number shown), at the Hotel Schloss Neuhardenberg reception and at the box office on the day/evening of the event.

Payment methods
Tickets ordered by phone or via email may be paid for by direct bank transfer or by credit card. Additional payment methods are available for admission tickets booked online; these are displayed during the booking process.

Online tickets – ‘eTickets’
Admission tickets booked online must either be printed out or shown at the door in the form of an electronic ticket on your mobile phone.

Box office
The box office opens one hour before the scheduled event start.

Programme changes
The event organiser reserves the right to change the advertised programme.

Returns
Admission tickets already purchased can generally not be returned or exchanged. Ticket returns will only be accepted if the event has been cancelled or, where an event is an outdoor event, if the event has to be cancelled within the first 20 minutes due to inclement weather. In these cases, the purchase price will be refunded up to 14 days after the event date against presentation of the original tickets at the box office or their submission by post, including the respective bank details. If an event has been cancelled, a respective form will be made available online or alternatively sent out by post.

Stiftung Schloss Neuhardenberg terms and conditions of business in PDF

 

Information pursuant to Article 14, Section 1 of Regulation (EU) No 524/2013 on Online Dispute Resolution (ODR).

Link to the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr/

This information does not represent any obligation on the part of Stiftung Schloss Neuhardenberg GmbH to voluntarily participate in such dispute resolution procedures or any consumer dispute resolution procedures as per the respective legislation currently applicable in Germany.